BpTRU Power Supply 10v
Product ID: BPT-BPM-300-35
Bp TRU: Power Supply 10v
Procedure to Trouble Shoot Battery Operation:
To help ascertain what is going on, can you please try the below:
There is a green light on the front of the monitor when it is turned on.
o The monitor does not need to have the battery installed in order to work when plugged into the wall via the power cord.
o If it works fine then it is most likely they just need a new battery.
Note: There are some electronics associated with the battery charging circuit that can fail and cause the device to not charge properly. This is not that common. Most battery problems are due to failed batteries.